Choose fair and simple energy from Duke Energy Retail and receive a fixed electricity price with no hidden fees and no surprises. You'll receive one bill from AEP who will continue to maintain the electric lines and respond to emergencies.Sign Up Now
You will continue to receive one bill each month from your local utility. The amount that you owe to Duke Energy Retail will be separately stated on that bill and your payment for Generation service will be forwarded by your local utility to Duke Energy Retail.More Billing Questions »
You will continue to call your local electric or gas distribution company for all service related issues, such as outages.
You now have the ability to decide who provides your electric or natural gas supply in order to receive more competitive rates.Learn more about Ohio Customer Choice »
"We", "us" or "our" refers to Duke Energy Retail Sales, LLC. "You" or "your" refers to the customer. "Utility" refers to Columbus Southern Power, Inc. These terms and conditions govern your purchase of electric generation service from Duke Energy Retail Sales, LLC. Please keep a copy for your records.
Starting with the next available meter reading after the Utility confirms your enrollment with us ("Service Start Date"), we will provide you retail electric generation service in accordance with these Terms and Conditions of Electric Generation Service through your May 2014 meter reading date.
You agree to pay the full amount charged by us, which shall be calculated on the basis of a rate that is not more than 6.5¢ per kWh, from the Service Start Date through your May 2014 meter reading date ("Initial Term"), the actual fixed price for either option you select, subject to the maximum price limitations described above, to be determined by us, in our sole discretion. You will continue to incur service and delivery charges from the Utility. The Utility may charge you a switching fee. If you have any questions regarding your distribution service or fees, please contact the Utility.
You have the right to rescind your enrollment and this Agreement with no penalty within seven (7) calendar days of the postmark on the confirmation notice that will be sent to you by the Utility. If you wish to rescind, you must follow the instructions contained in the notice sent by the Utility.
Your selected price plan will not change during the Initial Term. After the Initial Term, we may choose to offer you a renewal of this Agreement at the same price or a different price. If we decide to offer a renewal, notice will be provided to you two times. The first notice will be at least 45 and no more than 90 days prior to the end of the Initial Term. The second notice will be provided at least 35 days prior to the end of the Initial Term. The second such notice will contain the rate or, if a variable rate, the rate formula for the extended term. This Agreement will automatically renew for twelve additional months at the new price ("Renewal Term"), until the Agreement is cancelled by either party. At the end of any 12-month Renewal Term, this Agreement may again be renewed under these same procedures. You may accept or reject any proposed renewal. For residential customers, if you terminate this Agreement or switch to another supplier during the Initial Term of this Agreement, you will pay us a $50.00 termination fee in addition to any other charges you incur. If termination occurs during a Renewal Term you will pay a $25.00 termination fee in addition to any other charges you incur. However, you may terminate this Agreement without incurring a termination fee if you move outside the area served by us or to an area where we charge a different price.
You will continue to receive a single bill from the Utility that will contain its charges and our charges. In addition to charges from us, the Utility may charge you a switching fee. In addition to the fees and charges described herein, if any regional transmission organization or similar entity, EDU, governmental entity or agency, NERC or other reliability organization or court requires a change to terms of this Agreement or imposes new or additional charges or requirements on us or a change in a method for determining charges or requirements relating to your electric supply under this Agreement that are not otherwise reimbursed to us, we may pass the additional cost to us of such new charge, change or requirement, which may be variable, through to you. If you wish to obtain budget billing service, you must contact the Utility to make your request. We do not offer budget billing for the generation portion of your bill. Bills will be due according to the Utility's billing schedule. Failure to pay our charges may result in you being returned to the Utility's standard service. Failure to pay the Utility's charges may result in you being disconnected in accordance with the Utility's tariff. Should you be switched back to the Utility for service, you may not be served under the same rates, terms and conditions that apply to other customers served by the Utility. We reserve the right to cancel this Agreement upon 14 days written notice for non-payment. Twice within a twelve month period, you may request at no charge up to 24 months of payment history for bills rendered under this Agreement.
The environmental disclosure information is shown at our website. The specific web address is: retail.duke-energy.com. You agree that we may make required quarterly updates electronically at our website. We will also provide the information to you at no charge upon request.
By signing the cover letter, you authorize the Utility to release to us any account information including account number, Utility meter readings, billing history, and bill images, and to access your Utility account information through the Utility's customer web portal (if available) for purposes of providing service to you and administering our obligations hereunder. You also authorize us to contact the Utility on your behalf to evaluate Utility programs that may benefit you and to resolve Utility matters on your behalf. This authorization does not permit us to contractually obligate you to any Utility program. Unless allowed or required by law, we will not disclose your social security number and/or account number(s) to any third party without your prior written authorization.
If you would like to speak with us concerning your bill or dispute any charges, please call 1-877-331-3045. Our hours of operation are weekdays, 8:00a.m. to 5:00 p.m., Eastern Time. You can also write to us at 139 East Fourth Street, EX320, Cincinnati, OH 45202 or e-mail us at DERS@Duke-Energy.com. We will endeavor to resolve the matter within five business days. If your complaint is not resolved after you have called us and/or the Utility, or for general information, residential and business customers may contact the Public Utilities Commission of Ohio (PUCO) for assistance at 1-800-686-7826 (toll free) from eight a.m. to five p.m. weekdays, or at http://www.puco.ohio.gov. Hearing or speech impaired customers may contact the PUCO via 7-1-1 (Ohio relay service). The Ohio cosumer's counsel (OCC) represents residential utility customers in matters before the PUCO. The OCC can be contacted at 1-877-742-5622 (toll free) from eight a.m. to five p.m. weekdays, or at http://www.pickocc.org.
You understand and agree that there are no warranties, either express or implied, associated with this offer or the electricity service sold hereunder. We will bear no liability to you or any third party for consequential, punitive, incidental, special or other indirect damages.
If any federal or state governmental authorities take action that significantly changes the way we do business with you, you or we may terminate this Agreement upon forty-five (45) days notice, after which you can return to the Utility for your electricity needs, or enroll for service from another supplier, if available.
This Agreement shall be not be assignable by you without our consent, and any assignment in violation of this provision is null and void ab initio.
This Agreement constitutes the entire agreement between the Parties relating to the subject matter contemplated by this Agreement. No amendment or modification to this Agreement shall be enforceable unless set forth in writing and executed by both Parties. Any provision declared or rendered unlawful, invalid or unenforceable by any applicable court of law or regulatory agency or deemed unlawful because of a statutory change will not otherwise affect the remaining lawful obligations that arise under this Agreement. The headings used herein are for convenience and reference purposes only.